Junior IT Helpdesk Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Ensure customer Accounts Receivable balances are accurate and current, including processing payments and applying credits.

• Handle daily ACH transactions and check deposits, reconciling entries to pinpoint and address discrepancies.

• Record and apply customer payments while updating information in daily bank report spreadsheets.

• Reach out to customers to secure payment remittances and clarify remittance instructions or inquiries regarding cash applications.

• Follow up on unsuccessful payments as required.

• Monitor email and Zendesk tickets, responding promptly to customer inquiries.

• Provide customers with requested banking details in line with established protocols.

• Support the overall Collections process, including handling ad hoc requests.

• Review AR aging reports and investigate unapplied credits.

• Keep detailed records of unapplied funds and examine outstanding or aged balances.

• Collaborate with internal teams to address payment and account-related challenges.

• Ensure all financial and customer information is processed accurately and promptly.

⛳️ Requirements

• A Bachelor's degree in Accounting, Finance, Business, or a related discipline.

• 1–3 years of experience in cash applications, accounts receivable, or a comparable finance-related position.

• Strong analytical capabilities and problem-solving skills.

• Exceptional verbal and written communication skills in English.

• Upper-Intermediate proficiency in English.

• Proficient in MS Excel, PowerPoint, and Word.

• Ability to communicate effectively with both clients and internal teams.

• Keen attention to detail and accuracy when dealing with financial data.

• Comfortable navigating multiple systems and managing several tasks at once.

• Proactive mindset and eagerness to learn new tools and processes.

• Experience in a Software as a Service (SaaS) environment is a plus.

• Familiarity with Intacct is a bonus.

• Knowledge of payment platforms such as Stripe, Paya, or Braintree is advantageous.

• Experience with Zendesk or other customer support/ticketing systems is a plus.

• Familiarity with Salesforce is an advantage.

• Understanding of Accounts Receivable and Collections processes is beneficial.

• Previous experience handling banking or payment-related information is a plus.

🏝️ Benefits

• Equal opportunities in recruitment, career advancement, and leadership roles.

• An international work environment.

• Talent team discussions focusing on goals, experiences, culture, and working methodologies.

• Opportunity to enhance expertise in technical and financial support.

• Chance to collaborate with global teams and clients.