Junior Implementation Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Customer Support via Service Now: Address support tickets and adhere to the service level agreements set by the client.

• Interface Between Client and Provider: Manage requests for activation and cancellation of service queues, ownership modifications, international roaming activations, device requests and transfers, physical inventory management, portability requests, and adjustments to data plans.

• Inventory Control: Supervise lines and SIM cards, physical devices, and oversee device maintenance.

• Clarifying Inquiries: Assist users with report extraction and system utilization, as well as resolve questions related to services and invoices.

• Payment Management: Manage every phase of the payment cycle, from invoice availability to payment confirmation, which includes processing extension requests and entering invoices into the client's ERP system.

• Monitoring Payment Flow: Monitor the invoice approval process and alert relevant parties in cases of delays or non-payment.

⛳️ Requirements

• Bachelor’s degree in Administration, Information Technology, or a related field.

• 3 to 4 years of experience in managing and processing payments.

• Demonstrated expertise in customer support, providing efficient and high-quality assistance.

• Professional knowledge of telecommunications products and services.

• Proficient in Excel for data analysis, control, and reporting purposes.

• Experience with ticket management systems to ensure prompt and effective responses.

• Familiarity with ERPs such as SAP, Oracle, or similar systems to enhance process and payment management.

🏝️ Benefits

• Equal-opportunity employer.

• Accommodations provided upon request during the hiring process.

Discover 100,000+ Remote Jobs!