Junior Fraud Analyst – Night Shift

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and manage real-time fraud alerts across various channels including card, online banking, mobile banking, and payment systems.

• Analyze flagged transactions and account activities to distinguish between legitimate fraud and false positives.

• Reach out to customers to authenticate suspicious transactions, adhering to the bank's authentication protocols.

• Implement immediate protective measures, such as blocking cards, suspending payments, or limiting account access.

• Refer complex, high-value, or confirmed fraud cases to Level 2 analysts and investigators.

• Document precise and detailed case notes along with decisions in the case management system.

• Recognize emerging fraud trends and typologies and report them to the broader team.

• Conduct structured shift handovers for ongoing cases.

• Achieve alert handling service level agreements (SLAs) and quality benchmarks while complying with bank policies and procedures.

• Collaborate with the bank's internal fraud analysts as part of the Digital Fraud Operations team.

⛳️ Requirements

• 1 to 3 years of experience in fraud operations, fraud monitoring, or transaction monitoring within the banking, payments, or fintech sectors.

• Practical experience in triaging fraud alerts and making clear determinations between genuine and fraudulent activities.

• Comprehensive understanding of prevalent fraud types, including card fraud, account takeover, authorized push payment (APP) scams, and social engineering frauds.

• Familiarity with fraud detection or case management systems.

• Proficient in communicating with customers over the phone to verify transactions in a calm and professional manner.

• Excellent attention to detail and ability to write accurate, concise case notes.

• Good judgment under pressure and confidence in acting swiftly within established procedures.

• Fluent in written and spoken English.

• Willingness to work evening and overnight shifts on a rotational basis.

• Dependable home working environment with a stable internet connection and a quiet, private workspace.

• Experience with fraud detection platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai, or similar tools.

• Background in working night shifts or out-of-hours schedules in a fraud or operations team.

• Proficiency in the Arabic language.

• Familiarity with retail banking practices in the GCC or Middle East.

• Understanding of card scheme regulations and chargeback procedures.

• A relevant certification, such as Certified Fraud Examiner (CFE) or an ICA fraud qualification, or currently pursuing one.

🏝️ Benefits

• Laptop provided.

• Potential for contract extension.