Customer Support Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide thorough and timely responses to chats, phone calls, and emails from external clients.

• Inform clients about the pricing and procedures related to interpreting, translation, and localization services, as well as other offerings from Day Translations.

• Manage incoming leads and assist Project Managers in defining project scopes.

• Keep clients updated on the current progress of their projects.

• Relay information or messages from chats or calls to the appropriate departments.

• Document activities in tracking systems and maintain active communication with colleagues regarding task status.

• Comply with relevant policies and procedures.

• Complete documentation and other assigned side tasks.

⛳️ Requirements

• Demonstrated experience in customer support or customer service roles.

• Ability to manage incoming client calls throughout entire shifts.

• Exceptional verbal and written communication skills in English (Native or C1); proficiency in additional languages is advantageous.

• Familiarity with the translation industry is beneficial but not mandatory.

• Outstanding cross-cultural and interpersonal communication abilities.

• Strong professionalism and courteousness are essential.

• Submit your application.

• After submitting your application, complete the Emotional Intelligence and Wonderlic assessments, as both are necessary to progress in the evaluation process.

• Candidates may need to undergo a background check prior to hiring.

• All application questions must be answered fully; incomplete responses may lead to disqualification or further contact for clarification.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunity for professional development and growth.

• Work in a dynamic and supportive team environment.