Junior Customer Success Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Instruct new customers on utilizing the Runneth AI agent through group sessions, individual calls, and asynchronous tutorials.

• Track customer indicators showing inactivity, usage limits, or challenges and proactively engage with them.

• Reconnect with inactive customers and address issues to reinstate product usage.

• Provide prompt and clear responses to customers via Slack, email, and brief screen-sharing calls.

• Document every customer interaction in HubSpot.

• Achieve fluency in Motion and Runneth to effectively communicate the products to customers.

• Assist 100–150 small and mid-sized brands and agencies.

• Collaborate with a senior Customer Success Manager (CSM) and progress towards a full CSM position.

⛳️ Requirements

• Minimum of 2 years in high-volume hospitality or personal training.

• Background as a server, bartender, host, front desk attendant, shift lead, hotel manager, personal trainer, or coach.

• Experience managing a large section, busy floor, or a full client roster.

• Self-motivated engagement with technology, including taking courses, building websites, managing social media, setting up booking or POS systems, launching a side business, or utilizing AI tools.

• Proven experience in creating something from scratch, such as a menu, system, event, side project, or process.

• High level of initiative and the capability to identify and resolve problems independently.

• Proficient in conveying information clearly both in writing and verbally.

• Authentic concern for customers.

• Outstanding organizational skills.

• Bonus: familiarity with marketing, e-commerce, or direct-to-consumer (DTC) brands.

• Bonus: experience with Shopify, Meta ads, or a Customer Relationship Management (CRM) system.

• Comfort with extensive written communication.

• Openness to continuous learning and adaptability to evolving products.

• Capability to incorporate AI into daily work routines.

• Must reside in Canada or the United States.

🏝️ Benefits

• Equity offered to all employees.

• Health benefits available from day one.

• Monthly stipend for health and lifestyle expenses.

• 20 days of paid time off (PTO).

• $1,500 stipend for work-from-home expenses.

• Remote-first work environment with hybrid options available.

• Annual team offsite events.

• Company retreat during the summer.

• AI-powered virtual office facilitated through Roam.