Junior Customer Success Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as a professional liaison for day-to-day inquiries from customers and partners.

• Oversee the Customer Success mailbox and manage inquiries until resolution.

• Assist non-managed service customers with administrative requests, service inquiries, and general support.

• Provide service updates, progress information, and follow up on agreed actions for customers and partners.

• Keep customer records, contact information, and communication notes up-to-date.

• Escalate customer issues or risks to the relevant internal teams.

• Generate monthly, quarterly, and ad hoc service reports utilizing agreed templates and internal data sources.

• Review reports for accuracy, consistency, and presentation quality.

• Gather information from internal teams for customer and partner reporting.

• Maintain reporting schedules and spot any gaps or inconsistencies.

• Prepare customer service review packages, action trackers, and meeting notes.

• Participate in service review meetings and document actions, updates, and next steps.

• Keep action logs and monitor progress until completion.

• Coordinate internal updates related to customer actions.

• Maintain customer documentation, trackers, and internal records.

• Update welcome packs, service schedules, and customer information documents.

• Assist with internal reporting and statistics.

• Coordinate customer and partner requests across various internal teams.

• Identify opportunities to enhance templates, reporting processes, and customer communications.

⛳️ Requirements

• Excellent administration, organization, and time management skills.

• Strong attention to detail.

• Confident in both written and verbal communication.

• Professional demeanor with a customer-centric approach.

• Ability to manage multiple tasks and follow up on outstanding actions.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

• Capability to work remotely while remaining engaged, responsive, and organized.

• Proactive mindset and eagerness to learn.

• Prior experience in customer service, administration, account support, or service delivery support is advantageous.

• Background in IT, telecoms, managed services, or cybersecurity is beneficial but not mandatory.

• Willingness to gain knowledge about managed services, customer reporting, and service delivery.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Clear opportunities for career advancement.

• Collaborate with seasoned cybersecurity professionals on impactful projects.

• Gain exposure to diverse industries, challenges, and modern Microsoft security solutions.

• Work in a collaborative environment that values expertise, independence, and continuous learning.

• Fully remote work arrangement.