Junior Customer Success Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the onboarding, activation, and implementation processes for new clients.

• Provide guidance to clients throughout their journey, ensuring engagement and the adoption of the platform.

• Track key metrics such as activation rates, Health Scores, churn rates, and opportunities for expansion.

• Manage a portfolio of customers, enhancing relationships and identifying opportunities for retention, renewal, and growth.

• Assist customers in realizing the value of the platform, ensuring a positive experience.

• Work in collaboration with Product and Support teams by sharing insights gathered from customers.

⛳️ Requirements

• A Bachelor’s degree in Advertising, Marketing, Communications, Business, or related disciplines.

• Experience in the Software as a Service (SaaS) industry.

• Prior experience in Customer Success or a post-sales role, specifically in implementation and customer portfolio management.

• Intermediate proficiency in Microsoft tools (Word, Excel, PowerPoint, SharePoint, etc.).

• Willingness to travel occasionally.

• Completion of courses or certifications in Customer Success, sales, or related fields is a plus.

• Familiarity with or experience in applying AI to Customer Success is an advantage.

• Experience working with metrics such as Health Score, activation, churn, NPS, and onboarding is a plus.

• Proficiency in Spanish or English is preferred.

🏝️ Benefits

• Meal allowance/meal voucher.

• Health and dental insurance.

• Home office allowance.

• Profit-sharing and results-based bonuses.

• Setup kit voucher.

• Life insurance.

• Birthday day off.

• GoGood | Conexa.

• Health and wellness promotion program.

• Partnerships and discounts.

• 100% remote work within Brazil.