Junior Customer Solutions Associate

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage with potential customers who are considering Feather health insurance.

• Address inquiries from new customers in writing between calls.

• Comprehend each customer's unique situation and articulate insurance options in straightforward language.

• Assist customers in selecting the most suitable plan.

• Transition customers to the relevant team member when another product may be more appropriate.

• Maintain availability in the calendar for customer calls.

• Participate in weekly feedback sessions based on call transcripts and data analysis.

• Implement feedback to enhance call performance.

• Gradually take on additional insurance products over time.

⛳️ Requirements

• Proven experience in a customer-facing role that involves both phone and written communication throughout the day.

• Capability to clearly explain complex topics to first-time listeners.

• Highly organized with the ability to independently track personal follow-ups.

• Skill in prioritizing and managing customer inquiries effectively.

• Outstanding interpersonal and communication skills.

• Proficient in Business English.

• Experience in insurance, fintech, or regulated products is a plus.

• Familiarity with Intercom, CRM, or AI support tools is advantageous.

• Fluency in additional European languages, particularly Spanish or French, is desirable.

• Personal experience as an expat is a valuable asset.

🏝️ Benefits

• Flexible remote or in-person work options in Berlin.

• Company-sponsored dinners and retreats.

• Small team environment with a flat hierarchy.

• Annual learning budget of €1,200.

• Office furnishing budget of €500.

• Company-provided equipment, including a MacBook and monitor.

• A culture that values inclusivity and diversity within the team.