Junior CRM Retention

This is a fully remote position, open to applicants in Isle of Man.

📋 Description

• Develop and organize retention journeys.

• Utilize marketing automation workflows via platforms like Bloomreach and Builder.

• Partner with teams from Content, Design, Loyalty, and Customer Support.

• Ensure that retention initiatives are in harmony with broader brand campaigns.

• Aid in troubleshooting CRM workflows.

• Recognize opportunities for process improvements to enhance operational efficiency.

• Collaborate with the Customer Service team to elevate experiences for customers seeking additional rewards.

• Establish and grow the CRM operations and retention function from the ground up.

• Design workflows and enhance performance metrics.

⛳️ Requirements

• Comfort with new software and a quick aptitude for learning new platforms.

• Detail-oriented with a strong emphasis on accuracy and consistency.

• Effective communicator capable of working independently and collaborating across various departments.

• Proactive self-starter with an initiative to identify areas for improvement.

• Ability to thrive in a high-growth environment.

• CRM expertise is not mandatory; training will be provided for the role.

🏝️ Benefits

• Newly created role offering ownership over CRM operations.

• Comprehensive training and practical experience.

• High visibility with senior leadership.

• Chance to establish best practices that influence company growth.

• Opportunity to make a significant impact on gaming experiences for millions of players globally.