Junior Client Onboarding & Support Specialist – Restricted Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the client management team in addressing requests and inquiries from designated accounts.

• Input invoice and inventory data into operational systems following client guidelines.

• Conduct system-initiated invoice audits and perform data reconciliation tasks for client invoices.

• Evaluate billing models, contracts, and usage (both billed and unbilled) to create savings proposals and enhance services.

• Execute approved carrier modifications, known as Moves, Adds, Changes, and Deletes (MACDs).

• Produce system-generated allocation and accrual reports as required by clients.

• Review contracts for compliance and manage any resulting disputes.

• Maintain proactive communication with clients and internal stakeholders regarding platform functionality, data quality, and outstanding issues.

• Escalate and monitor incidents with Engineering teams until resolution.

• Process mobile service orders and procurement requests for assigned accounts.

• Assist in the onboarding of new clients from kickoff through to go-live readiness, which includes carrier data, configuration, and User Acceptance Testing (UAT).

• Provide ongoing operational support post go-live, including invoice loading, audits, MACDs, reporting, savings, and incident resolution.

• Manage multiple interconnected workstreams concurrently, ensuring timely completion and adherence to Service Level Agreements (SLAs).

⛳️ Requirements

• Candidates must be U.S. citizens residing in the United States.

• Some clients may necessitate specific security clearances or client-specific access controls, background checks, security screenings, or testing.

• Strong self-management skills with the ability to prioritize tasks across a complete client portfolio without close supervision.

• Background screening is required.

• Knowledge and experience with Software Development Life Cycle (SDLC) models; familiarity with Agile methodologies is highly valued.

• Experience with ServiceNow is a plus.

• A high school diploma is required; a college degree is preferred.

• Intermediate Excel skills are necessary, including proficiency with VLOOKUP/XLOOKUP, pivot tables, and logic functions (e.g., SUMIF, COUNTIF); familiarity with Power Query is a bonus.

• Strong organizational abilities and meticulous attention to detail.

• Excellent time management skills with a proven track record of meeting deadlines.

• Ability to analyze data, manage reporting deliverables, and identify errors.

• Exceptional written and verbal communication skills.

• Must be located in the United States.

• U.S. citizenship is mandatory.

• Depending on the designated account, a specific security clearance or additional client-specific access controls, background checks, or screenings may be required.

• Willingness to complete client-specific certifications and testing as assigned.

• Ability to sit for prolonged periods at a desk and work on a computer.

🏝️ Benefits

• Paid holidays in the U.S.

• Accrual of sick time.

• 401K plan with employer matching.