Junior Business Analyst – CXAI

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Oversees the gathering and analysis of requirements for new solutions and system implementations.

• Works closely with stakeholders to pinpoint business needs and convert them into functional specifications.

• Ensures that business objectives align with technical solutions.

• Proactively identifies and addresses functional risks that may affect solution scalability or user adoption.

• Sets pre-implementation baselines to enable measurable comparisons with post-launch results.

• Designs and executes frameworks to evaluate solution effectiveness and return on investment (ROI).

• Establishes key performance indicators (KPIs) and success metrics for new initiatives.

• Develops dashboards and reports to monitor adoption rates, performance enhancements, and business outcomes.

• Conducts post-implementation evaluations and suggests optimization strategies.

• Ensures data integrity within dashboards so that senior management can make decisions based on a single source of truth.

• Collaborates with cross-functional teams.

• Converts complex data into engaging narratives and actionable insights for executive leadership.

• Delivers findings, recommendations, and impact assessments to senior management.

• Manages expectations and effectively communicates project status.

• Adheres to all internal rules and regulations of the Company.

⛳️ Requirements

• Exceptional proficiency in English (both written and spoken) - minimum B2 level according to the Common European Framework.

• Bachelor’s Degree is required; preferably in Business Administration, Information Systems, Finance, or Computer Science.

• Familiarity with advanced data analytics and machine learning techniques.

• Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI, Excel, Google Sheets, Looker Studio).

• Advanced Excel skills: including Pivot tables, VLOOKUPs, and basic modeling.

• Awareness of emerging technologies in the learning sector.

🏝️ Benefits

• Private medical and life insurance from the first day of employment.

• Budget allocated for professional development (certifications).

• Flexible scheduling.

• Additional bonuses based on performance.