Junior Business Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address and follow up on client inquiries related to support and incidents.

• Assist in validating functional specifications prepared by the product team.

• Manage support tickets by evaluating the validity of client reports, accurately classifying the tickets, reproducing or simulating issues, and providing evidence to facilitate resolution by the development team.

• Guide clients through package deliveries and related procedures, ensuring clear communication.

• Handle complaints and non-conformities associated with tickets; in critical situations, escalate to the relationship/products team and your leadership.

• Offer support to the relationship team during client status meetings regarding support, as needed.

⛳️ Requirements

• Technical high school diploma in technology or currently pursuing a university degree in technology or a related discipline.

• Excellent verbal and written communication abilities.

• Fundamental understanding of programming logic.

• Basic familiarity with SQL.

• Knowledge of agile methodologies is an advantage.

• Proficiency in technical English is a plus.

🏝️ Benefits

• Meal allowance (meal voucher).

• Food allowance (grocery voucher).

• Bradesco medical plan.

• Bradesco dental plan.

• Wellhub and Totalpass (wellness/fitness benefits).

• Transportation allowance.

• Childcare assistance.

• Profit-sharing and results-based bonus.

• Life insurance.

• Private pension plan.

• Day off on your birthday.

• Extended paternity leave.

• Partnership with Creditas.