This is a fully remote position, open to applicants in United States.

📋 Description

• Leverage AI throughout the workflow to analyze issues, examine data, create and validate SQL, draft communications for customers, and document solutions.

• Ensure the accuracy of AI outputs, safeguard sensitive data, and take responsibility for the final deliverables.

• Delve into intricate data challenges by tracing data pipelines from source APIs to SQL transformations.

• Engage with customers via Jira Helpdesk and occasionally through Google Meet.

• Work in tandem with Engineering, Product, and Customer Success teams to escalate bugs and develop solutions.

• Attain expertise in Improvado tools, SQL, and marketing APIs such as Facebook and Reddit.

• Record recurring cases to enhance future troubleshooting efficiency.

⛳️ Requirements

• Actively utilize AI to address challenges, grasp new concepts, and enhance work quality and efficiency.

• Provide AI with clear context, pose effective questions, iterate, and critically assess its outputs.

• Manage sensitive information with care and responsibility.

• Proficient in SQL, including SELECT statements, filtering, and aggregate functions.

• Familiarity with window functions or experience with ClickHouse/Postgres is advantageous.

• A strong desire to convert technical details into clear and empathetic solutions.

• Ability to excel in cross-functional teams and fast-paced settings.

• Fluent in English to convey complex ideas effectively to international clients.

• Available until at least 4 PM PT.

• Readiness for the hiring process, which includes a light homework assignment, an HR interview featuring two live SQL tasks, and a final interview with the hiring manager.