Junior Amazon Connect Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, test, implement, and sustain cloud-based contact center functionalities for the Department of Defense and Defense Health Agency.

• Create, develop, test, and manage Amazon Connect contact flows, multi-tier IVR applications, inbound and outbound call routing, queues, callbacks, and automated self-service features.

• Build conversational AI solutions using Amazon Lex, encompassing voicebots, chatbots, intents, dialog management, and automated customer interactions.

• Develop serverless application components utilizing AWS Lambda, Python, JavaScript, TypeScript, and related AWS services.

• Design and oversee integrations between Amazon Connect and Salesforce Health Cloud, including customer identification, screen pops, case creation, contact activity logging, and API-based data exchanges.

• Create and sustain integrations that support workforce management, call recording, transcription, contact analytics, and operational reporting.

• Implement secure REST APIs, event-driven processing, data transformations, authentication, and error-handling mechanisms.

• Develop and execute unit tests, integration tests, and automated validation procedures.

• Provide Tier 3 technical support and troubleshoot intricate IVR, call routing, chatbot, integration, and application performance issues.

• Conduct root cause analysis and implement corrective measures for recurring software defects and production incidents.

• Engage in Agile development, code reviews, CI/CD processes, release planning, and production deployments.

• Maintain technical documentation, contact flow diagrams, integration specifications, and deployment protocols.

• Ensure that application development adheres to applicable DoD/DHA cybersecurity, privacy, and information protection standards.

• Collaborate with developers, system administrators, cloud engineers, cybersecurity personnel, and program stakeholders to provide secure, scalable, and reliable contact center solutions.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical field with 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience.

• Equivalent experience may be evaluated in line with Leidos policies.

• Minimum of 2 years of practical Amazon Connect development or relevant cloud contact center application development experience.

• Demonstrated experience in designing and implementing IVR, call routing, contact flows, or automated contact center solutions.

• Proficiency in developing applications using Python, JavaScript, TypeScript, or similar programming languages.

• Experience in developing AWS Lambda functions and integrating cloud services with enterprise applications.

• Familiarity with REST APIs, JSON, authentication, and enterprise application integrations.

• Understanding of Amazon Connect queues, routing profiles, contact flows, and contact handling principles.

• Competence with Git-based source control, Agile development, software testing, and application deployment methodologies.

• Knowledge of AWS security principles, including IAM, encryption, and secure application integration.

• Strong analytical, troubleshooting, technical documentation, and communication abilities.

• Capability to work independently and collaborate with developers, administrators, architects, and other technical stakeholders.

• Ability to satisfy applicable DoD/DHA personnel security and suitability requirements.

• Preferred: AWS Certified Developer – Associate or AWS Certified Solutions Architect – Associate.

• Preferred: Experience integrating Amazon Connect with Salesforce Health Cloud or Service Cloud.

• Preferred: Familiarity with developing conversational AI solutions using Amazon Lex, including chatbots and voicebots.

• Preferred: Experience with AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, and CloudWatch.

• Preferred: Knowledge of implementing call recording, transcription, and analytics using Amazon Connect Contact Lens, Amazon Transcribe, or similar technologies.

• Preferred: Familiarity with workforce management, forecasting, scheduling, and contact center analytics in Amazon Connect.

• Preferred: Experience in developing applications in AWS GovCloud or other regulated government cloud environments.

• Preferred: Background in supporting DoD, DHA, VA, or other federal healthcare initiatives.

• Preferred: Understanding of HIPAA, FedRAMP, DoD RMF, and relevant cybersecurity standards.

• Preferred: Experience with infrastructure-as-code, automated testing, and CI/CD pipelines.

• Preferred: Knowledge of telecommunications concepts, SIP, PSTN connectivity, and enterprise contact center architectures.

• Preferred: Experience in developing integrations with healthcare systems, CRM platforms, or enterprise identity management services.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and continuing education.

• Flexible working hours and remote work options.

• Retirement savings plans with company matching.