Junior AI/ML Engineer

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Create conversational AI agents that engage with users, utilize tools and APIs, and transfer conversations to human agents when necessary.

• Develop retrieval-augmented generation (RAG) pipelines leveraging authorized information sources.

• Integrate AI agents with CRMs, ticketing systems, databases, and communication channels.

• Design and oversee APIs, including API gateways, authentication protocols, rate limiting, and version management.

• Assist in the development of voice agents utilizing speech-to-text, large language models (LLMs), and text-to-speech technologies in both English and Spanish.

• Employ evaluations, automated testing, and safety measures to enhance accuracy, reliability, and security.

• Deploy and sustain solutions through Continuous Integration/Continuous Deployment (CI/CD), along with monitoring and documentation.

• Work collaboratively with engineering, customer experience (CX) design, and operations teams to transform prototypes into production-grade solutions.

⛳️ Requirements

• 1–3 years of experience in software engineering or machine learning engineering; relevant internships and research experience are considered.

• Strong Python programming skills and proficiency with Git, Docker, and basic SQL.

• Familiarity with at least one cloud service provider: Microsoft Azure, AWS, or Google Cloud.

• Practical experience with a large language model API, such as OpenAI, Anthropic, Gemini, or Azure OpenAI.

• Experience in building an AI agent that interacts with tools or APIs, using frameworks like LangChain, LangGraph, or Semantic Kernel.

• Knowledge in constructing a RAG pipeline, involving document chunking, embeddings, vector search, and retrieval tuning.

• Experience in developing and utilizing REST APIs, including authentication, rate limiting, and versioning, with some familiarity with API gateways.

• Skill in connecting systems through webhooks, SDKs, or message queues, such as integrating applications with CRMs or databases.

• Understanding of machine learning principles, including embeddings, train/test splits, and evaluation metrics like precision and recall.

• Proficient written and spoken communication skills in both English and Spanish.

• Must be located in Colombia or Mexico.

🏝️ Benefits

• Opportunity to work with cutting-edge technology and innovative projects.

• Collaborative and inclusive work environment that values diverse perspectives.

• Competitive salary and benefits package.

• Opportunities for professional growth and development.