Junior Account Manager, Italian Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee a portfolio of business clients while fostering long-term relationships.

• Establish trust through consistent and proactive communication with customers.

• Comprehend customers’ businesses, objectives, and banking requirements.

• Proactively reach out to inactive, at-risk, or dissatisfied clients to minimize churn.

• Discover opportunities to enhance product adoption and customer engagement.

• Motivate clients to select Finom as their primary business banking account.

• Assess customers’ existing banking setups to identify gaps and unmet needs.

• Relay customer feedback to Product and other internal departments.

• Manage customer relationships during issues, coordinating solutions with Customer Care, Operations, or Product teams.

• Personally follow up after resolving issues.

• Prepare for customer discussions by reviewing business details, past interactions, account activity, and potential opportunities.

• Collaborate with Customer Care, Sales, Product, Operations, Risk, and AI teams.

• Achieve quarterly targets focused on engagement, churn reduction, customer reactivation, product adoption, and primary-account usage.

⛳️ Requirements

• Prior experience in Account Management, Customer Success, Customer Care, Business Development, or Sales.

• Exceptional communication abilities.

• Confidence in engaging customers over the phone.

• Strong skills in relationship building.

• Commercial awareness without being overly aggressive.

• A proactive attitude and a sense of curiosity.

• Ability to ask insightful questions.

• Excellent organizational and follow-up capabilities.

• Capacity to manage multiple customer relationships at once.

• Native-level proficiency in German, French, or Italian, depending on the market supported.

• Proficient in English.

🏝️ Benefits

• Fully remote work opportunities across various locations.

• Flexible working conditions, allowing for remote work or use of company offices.

• Employee Stock Option Plan (ESOP) available for eligible staff.

• Work & Swim program.

• Complimentary accommodation in Cyprus for a designated period via the Work & Swim program.

• Quarterly commission structure in addition to base salary.

• Opportunities for career advancement.

• Collaborative, inclusive, and fast-paced work environment.