Junior Account Manager, French Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee a portfolio of business clients while cultivating long-lasting relationships.

• Engage in proactive discussions through phone, email, and chat.

• Gain insights into clients’ businesses, objectives, and banking requirements.

• Recognize inactive clients, potential churn risks, service challenges, and chances to enhance product utilization.

• Mitigate churn rates and reactivate dormant clients.

• Promote product adoption and motivate clients to prioritize Finom as their principal business account.

• Identify unfulfilled customer needs and prospective opportunities.

• Relay customer feedback to Product and other internal teams.

• Take responsibility for customer issues and coordinate solutions with Customer Care, Operations, or Product teams.

• Personally follow up after issues are resolved.

• Prepare for discussions by reviewing businesses, prior interactions, account activities, and opportunities.

• Collaborate with Customer Care, Sales, Product, Operations, Risk, and AI teams.

• Achieve quarterly customer outcome objectives and targets.

⛳️ Requirements

• Prior experience in Account Management, Customer Success, Customer Care, Business Development, or Sales is highly preferred.

• Exceptional communication abilities.

• Confidence in engaging with clients via phone.

• Strong skills in building relationships.

• Commercial acumen without being overly assertive.

• A proactive approach and a curious mindset.

• Capability to ask insightful questions.

• Excellent organizational and follow-up capabilities.

• Ability to manage multiple client relationships at once.

• Native-level fluency in German, French, or Italian for the target market.

• Proficient in English.

🏝️ Benefits

• Flexible working arrangements, including options to work from home or company offices.

• Fully remote work opportunities in various locations.

• Employee Stock Option Plan (ESOP) available for qualified employees.

• Work & Swim program offering complimentary accommodations while working remotely from Cyprus for a designated period.

• Quarterly commission structure in addition to base salary.

• Opportunities for career advancement.

• A collaborative, inclusive, and fast-paced work culture.