Junior Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide comprehensive customer support by fostering strong, long-lasting relationships with clients and key stakeholders on their side.

• Gain an in-depth understanding of the client's business and analyze their specific requirements.

• Assist in resolving technical issues.

• Offer daily consultations on product usage.

• Conduct product training sessions and demonstrations for clients and their teams.

• Engage with the development team to gather and analyze client feedback.

• Actively participate in shaping the product backlog.

• Develop manuals and documentation for customers on how to use the product.

⛳️ Requirements

• Proficiency in written and spoken English at a B2 level; native or near-native Russian skills.

• Knowledge of additional languages is considered an advantage.

• Excellent communication, problem-solving, and analytical abilities.

• At least 1 year of experience as an Account Manager, Support Specialist, or Consultant.

• Capability to thrive in a fast-paced environment and handle stress effectively.

• Strong self-organization skills and ability to prioritize tasks efficiently.

• Capacity to work independently as well as collaboratively within a team.

• Negotiation experience is a plus.

• Experience in the IT sector is advantageous.

🏝️ Benefits

• Opportunities for full-time remote work and flexible working hours.

• Private health insurance.

• An additional day off for each calendar year.

• Compensation for sports programs.

• Comprehensive mental health program.

• Free online English lessons with a native speaker.

• A generous referral program.

• Access to training, internal workshops, and participation in international professional conferences and corporate events.