Junior Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process, enter, track, and manage client orders from initial request to final delivery utilizing NetSuite or other order management systems.

• Oversee order progress, timelines, pricing, inventory, and delivery requirements.

• Assist Senior Account Managers with daily project coordination and administrative tasks.

• Ensure accurate maintenance of client, project, pricing, and order information across internal systems and shared files.

• Request product quotes, confirm inventory status, and validate production and delivery timelines with suppliers.

• Follow up with vendors regarding order status, lead times, shipping details, and project specifications.

• Help identify alternative sourcing solutions for products that are unavailable or delayed.

• Act as a secondary contact for client inquiries regarding proposals, products, order tracking, and project updates.

• Address client requests and provide updates about orders, delivery timelines, samples, and vendor information.

• Manage smaller orders or projects from inception to completion when assigned.

• Research and source branded merchandise, promotional items, apparel, and corporate gifting options.

• Coordinate the ordering, receiving, and shipping of product samples.

• Support client presentations, product decks, and proposals using SAGE and Canva.

• Maintain client and project records in NetSuite, Google Drive, spreadsheets, and other internal systems.

• Review project details and assist with quality checks for specifications, pricing, quantities, shipping, and client requirements.

• Document job costs, freight charges, product costs, and other project-related expenses.

• Validate approvals, proofs, and documentation before invoicing.

• Collaborate with internal teams to address billing discrepancies and assist with project closeout.

⛳️ Requirements

• A bachelor's degree in Business, Marketing, Communications, Management, or a related field is preferred.

• 1–3 years of experience in customer service, account coordination, project coordination, promotional products, print/packaging, marketing agencies, or similar environments.

• Excellent verbal and written communication skills in English.

• Ability to manage multiple projects, orders, deadlines, and stakeholders while ensuring accuracy.

• Strong interpersonal and customer service abilities.

• Capability to remain composed, resourceful, and proactive when dealing with delays, stock shortages, order modifications, or urgent requests.

• Willingness to work during U.S. business hours or an assigned overnight/graveyard schedule according to Philippine time.

• Proficiency in Google Workspace, Microsoft Office, spreadsheets, and business or order management systems.

• Experience with NetSuite or comparable CRM/order management systems.

• Familiarity with SAGE or other promotional product management platforms.

• Knowledge of Google Sheets and Google Drive.

• Proficiency in Canva for creating presentations and product decks.

• Understanding of ASI/PPAI networks and the branded merchandise industry is a significant advantage.

• Knowledge of promotional product categories, apparel, corporate gifts, and custom merchandise.

• Experience with product decoration techniques such as embroidery, screen printing, heat transfer, and engraving is a plus.

• Prior experience engaging with suppliers, distributors, manufacturers, or promotional product vendors is preferred.

• Familiarity with pricing, product sourcing, inventory availability, lead times, shipping, and order fulfillment is an asset.

🏝️ Benefits

• Highly competitive salary packages.

• Permanent work-from-home arrangement.

• Company-provided equipment.

• Employer contribution to government-mandated benefits.

• Internet stipends after regularization.

• HMO Coverage upon regularization (with an option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major company live events during spring and winter.

• Monthly virtual events for employee appreciation.

• Access to company-sponsored career skills training courses.

• A company culture that emphasizes your personal and professional development.