Junior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for designated auction clients regarding Auction Edge products, systems, and services, including resolving issues.

• Assess and analyze customer requirements, suggest solutions, handle requests, evaluate business needs, and pinpoint growth opportunities.

• Enhance customer satisfaction and experience by facilitating effective communication between Auction Edge and auction houses.

• Oversee and manage support requests and tickets to ensure timely resolution of issues.

• Record account activities and ensure transparency using Account Management tools.

• Coordinate the production and review of monthly scorecards with auction leadership.

• Provide field product insights to product teams.

• Assist the Accounting department with customer inquiries related to invoicing or collections issues.

• Cultivate relationships with auction staff and maintain regular communication.

• Educate clients on new products and services offered.

• Share best practices to enhance auction performance and bolster Edge sales.

• Collaborate with Install/Training teams during the implementation and setup of assigned services and products.

• Manage, monitor, and analyze trends in NetSuite support-ticketing and CRM systems for effective SLA management.

• Support senior team members with complex or escalated client requirements.

• Aid in troubleshooting client-related issues.

• Conduct product training sessions for clients.

• Contribute to projects that impact clients directly.

⛳️ Requirements

• A minimum of 2 years of demonstrated work experience as an Auction Edge employee, auction employee, or consultant.

• Capability to establish and nurture strong relationships with assigned auctions through effective written and verbal communication.

• Ability to foster and maintain internal relationships through robust communication skills.

• Familiarity with auction management systems and/or other auction-related products and services.

• Experience in managing issue resolution that involves both customers and cross-functional teams.

• A strong desire to comprehend user behaviors and motivations.

• Proficiency in managing a portfolio of assigned customers throughout the client lifecycle.

• Strong problem-solving abilities, research skills, and the capacity to interpret business metrics to identify opportunities and drive improvements.

• Competence in facilitating and leading customer-facing meetings.

• Working knowledge of CRM and support-ticketing tools, particularly NetSuite.

• High school diploma or GED required.

• Willingness to travel up to 30% as necessary.

• In-depth understanding of auction operations and the automotive industry is preferred.

• Existing connections within the independent auction community are preferred.

• Experience in business consulting is preferred.

• A bachelor's degree or equivalent relevant experience is preferred.

• Proficiency in the Auction Edge suite of tools, including Auction Management System, Spark, and CR Simplified is preferred.

• Must be eligible to work in the U.S. without visa sponsorship from Auction Edge.

🏝️ Benefits

• Medical, Dental, and Vision Insurance coverage.

• 401k Retirement Plan.

• 20 days of accrued Paid Time Off (PTO).

• 12 Flex Days annually (one three-day weekend each month).

• 8 paid holidays.

• 2 floating holidays.

• 1 paid volunteer day each year.

• Up to $100 Monthly Wellbeing Reimbursement Program.

• Education Reimbursement Program up to $4,000 per 12-month period.

• Focus Fridays.

• Relocation reimbursement available for individuals moving within 60 miles of the Franklin, TN office.

• Competitive salary.

• Opportunities for career advancement through ongoing company growth.