Journey Optimizer Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• The Adobe Journey Optimizer (AJO) Engineer is a vital member of the Experience and Commerce team, focusing on the design, development, and enhancement of customer engagement solutions utilizing Adobe Experience Cloud technologies.

• This position operates at the crossroads of marketing technology, customer data, and software implementation.

• The AJO Developer collaborates closely with strategists, marketers, architects, data teams, and clients to convert customer engagement needs into scalable, data-driven journeys and campaigns within the Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).

• The ideal candidate possesses a blend of robust marketing automation knowledge and a strong technical foundation in customer data platforms, data modeling, segmentation, personalization, and journey orchestration.

• They have a comprehensive understanding of how customer data flows between systems and can effectively configure, troubleshoot, and enhance end-to-end customer experiences across various channels.

• While this role functions within a collaborative team setting, it also demands independence, meticulous attention to detail, and a proactive attitude to ensure successful implementations and exceptional client results.

⛳️ Requirements

• A minimum of 3 years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms.

• At least 2 years of hands-on experience with Adobe Journey Optimizer (AJO).

• Familiarity with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP.

• Strong grasp of customer journey orchestration and lifecycle marketing principles.

• Experience in designing and configuring audience segmentation and activation workflows.

• Understanding of Experience Data Model (XDM), identity management, customer profiles, and data ingestion methodologies.

• Proficiency in developing email templates and marketing communications using HTML and CSS.

• Strong SQL capabilities for data validation, troubleshooting, and audience analysis.

• Insight into customer data architecture and comprehensive data flows that support marketing activation.

• Experience in Agile delivery environments.

• Excellent problem-solving, troubleshooting, and communication skills.

• Professional proficiency in English.

🏝️ Benefits

• A comprehensive insurance plan that allows you to select the module best suited to your needs—Gold, Silver, or Bronze—with the employer potentially contributing up to 80% of your coverage based on the chosen module. This plan includes both short- and long-term disability coverage.

• Access to Dialogue via Sun Life, which offers virtual healthcare services, enabling you to consult with a healthcare professional for emergencies, prescription renewals, and more. You will also benefit from the Employee and Family Assistance Program, along with a complete mental health support initiative.

• A $500 Personal Spending Account available for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.

• A retirement plan where Valtech matches 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can begin contributing to your RRSP immediately and to the DPSP after 3 months, with vesting occurring after 24 months of service.

• Flexibility in vacation under Valtech's policy to promote your work-life balance, providing 5 days available during your probation period and a prorated amount for the remainder of the year.

• Personal Technology Reimbursement of $30/month for every employee, available from day one.

• The company closes during winter holidays and offers flexible scheduling throughout the year, allowing you to take advantage of those sunny Friday afternoons, provided you complete your weekly hours.