JCA Trainer – Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborating closely with franchise operations to provide guidance, training, and support regarding accounting and job costing software.

• Assisting end users with their inquiries and delivering training sessions.

• Overseeing, supporting, and managing financial help desk calls and tickets.

• Promptly addressing all support requests received through email, Teams, Zoom, or phone.

• Conducting software installation, troubleshooting, and resolving issues.

• Generating reports from QuickBooks for management or team members.

• Training franchise personnel on accounting procedures, job costing, and PDR business workflows.

• Coordinating with team members when issues arise that necessitate corporate intervention.

⛳️ Requirements

• High School Diploma or GED.

• Bachelor’s degree or equivalent experience in accounting, business, or finance.

• Knowledge or background in bookkeeping/accounting.

• Proficiency in Excel at an intermediate level or higher.

• Experience or background in computer usage/support.

• Background in training and troubleshooting.

• Minimum of 5 years of experience in accounting or related training roles.

• Previous experience as a trainer is considered an asset.

🏝️ Benefits

• Medical, Dental, & Vision Benefits.

• 401(k) matching.

• Opportunities for career advancement.

• Training and development programs.