Japanese/English Customer Support Agent

This is a fully remote position, open to applicants in Japan.

📋 Description

• Deliver exceptional customer service for global consumer electronics and e-commerce companies

• Interact with customers through email, live chat, social media, and phone

• Effectively resolve customer issues and provide assistance when needed

• Engage in assisted training to enhance and refine customer support skills

• Collaborate with clients and their customers as part of a large international team

⛳️ Requirements

• Proficient in advanced-level Japanese and English

• A keen interest in e-commerce, consumer electronics, and ensuring customer satisfaction

• Willingness to adapt to new technologies and products

• Quick learner who demonstrates initiative and excels in troubleshooting

• A dedicated quiet workspace within your home

• Minimum internet speed of 15 Mb/s for both download and upload

• International latency of less than 120 ms

• At least 8 GB of RAM

• Compatible with Windows 11 (all editions except Windows S Mode) or macOS 13.0 or newer

• Intel Core i5-8260U or a superior processor

• Integrated graphics card

• A smartphone capable of two-factor authentication, running Android 10.0 or newer, or Apple iOS 16.0 or newer

• Customer service experience is preferred but not mandatory

🏝️ Benefits

• The opportunity to work entirely remotely, eliminating commute time and travel expenses

• A role within a dynamic international company catering to ambitious gaming, e-commerce, and tech clients

• A relaxed, diverse, and inclusive culture with team members from over 80 countries, speaking more than 25 languages

• Access to innovative digital tools and thorough training, including a library of online training courses

• Various learning and professional development initiatives offered throughout the year

• Engaging employee activities and participation in 5CA employee-led communities