ITS Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical expert for support of the Traffic Management System and resolution of customer issues.

• Address support inquiries via the ticketing system and support hotline.

• Diagnose and rectify hardware, software, communications, and network challenges related to traffic management platforms and ITS devices.

• Set up and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and various ITS technologies.

• Oversee incidents in accordance with client-specific Service Level Agreements (SLAs) and ensure prompt resolution.

• Provide training to agency staff on systems, products, and software functionalities.

• Record system architecture, configurations, processes, and troubleshooting guidelines.

• Assist with system backups, disaster recovery, and infrastructure upkeep.

• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and client stakeholders.

• Engage in an on-call rotation to support 24/7 transportation operations.

• Recognize opportunities for process enhancements and suggest technical solutions aimed at improving system performance and reliability.

⛳️ Requirements

• Minimum of 3 years of pertinent technical experience.

• Background in supporting ITS technologies, traffic signals, traffic management systems, or similar transportation technologies.

• Proficiency in Windows and/or Linux server environments, networking principles, and system administration.

• Experience in troubleshooting hardware, software, communications, and network problems.

• Familiarity with VPNs, remote access tools, and database management.

• Capability to work autonomously while effectively collaborating with cross-functional teams.

• Excellent technical documentation and communication abilities.

• Customer-oriented mindset with a proactive and solution-focused approach.

• Valid driver's license and willingness to travel as necessary.

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent mix of education, training, and experience.

🏝️ Benefits

• Flexible remote work option.

• Participation in an on-call rotation for 24/7 transportation operations support.