Italian Speaking Customer Support

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist and provide guidance to customers through phone, email, and chat channels.

• Deliver comprehensive information regarding products and services.

• Manage inquiries and cases to guarantee effective and clear resolutions.

• Meticulously record customer interactions and transactions within the system.

• Maintain high levels of customer satisfaction through exceptional, premium service.

• Operate as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage sector.

• Work scheduled shifts from Monday to Saturday, between 08:00 and 19:00.

⛳️ Requirements

• Proficiency in Italian at C2 level.

• English proficiency at C1 level is considered an advantage.

• Excellent communication skills, reliability, and dedication.

• Eagerness to learn and ability to collaborate within a team.

• Proficient computer skills.

• Permanent residency in Bosnia and Herzegovina.

• Stable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speeds.

• Use of antenna routers and 5G routers is strictly prohibited.

🏝️ Benefits

• Permanent employment contract.

• Full-time position (40 hours per week).

• Immediate job security: full-time contract begins on the first day of training.

• Paid four-week onboarding/training period.

• Accommodation, transportation, and all training expenses fully covered during training at the Sarajevo office.

• Performance-based bonuses.

• Additional pay for working on public holidays or voluntary overtime.

• Work equipment provided and shipped directly to your home.

• Opportunity for remote home-office work.

• Two days off each week.

• Shift schedules announced two weeks in advance.