Italian-Speaking Customer Service Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming inquiries via phone regarding sales, product support, tracking, and warranty claims.

• Provide assistance to Italian-speaking customers with technical troubleshooting utilizing tools like TechSee video diagnostics.

• Record interactions in English using CRM systems such as Salesforce.

• Ensure an exceptional, high-touch customer experience.

⛳️ Requirements

• Native-level or C1+ proficiency in Italian.

• Proficient working knowledge of English for internal system documentation.

• Prior experience in customer service or a call center setting.

• Strong computer skills.

• Comfortable with navigating multiple browser tabs, virtual desktop environments, and diagnostic tools.

• Availability to work rotating shifts between 09:00 and 21:00, Monday through Friday, including occasional weekend shifts.

🏝️ Benefits

• Monthly Performance Bonus: Earn up to €150.00 extra each month by achieving targets.

• 100% Remote Work: Enjoy the flexibility of working from home anywhere in Greece.

• Relocation Support: Planning to move to Greece? Comprehensive relocation assistance is provided!

• Paid Training & Nesting: Benefit from 11 days of thorough training followed by 2 weeks of hands-on nesting with experienced mentors.

• Career Growth: Initial 8-month contract with excellent prospects for extension and career progression.