Italian-Speaking Customer Service Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming phone inquiries related to sales, product support, tracking, and warranty claims.

• Provide assistance to Italian-speaking customers by troubleshooting technology issues using TechSee video diagnostics.

• Record customer interactions in English utilizing CRM software such as Salesforce.

• Ensure an exceptional and personalized customer experience.

⛳️ Requirements

• Native-level or C1+ proficiency in Italian.

• Proficient English skills for internal documentation purposes.

• Prior experience in customer service or a call center setting.

• Strong computer skills.

• Ability to efficiently navigate multiple browser tabs, virtual desktop environments, and diagnostic tools.

• Availability to work rotating shifts from 09:00 to 21:00, Monday to Friday, with occasional weekend shifts.

🏝️ Benefits

• Monthly performance bonus of up to €150.00.

• Fully remote work opportunity from any location in Greece.

• Comprehensive relocation support.

• 11 days of paid training.

• 2 weeks of practical nesting with experienced mentors.

• Excellent prospects for contract renewal and career development.