IT Telecommunications Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• We are looking for a proficient and meticulous Cisco VoIP telecommunications analyst to design, implement, maintain, and support enterprise voice and unified communications systems.

• Collaborate closely with network, security, and infrastructure teams to guarantee reliable and secure voice communications throughout the organization.

• Conduct and evaluate regular system backups and restorations.

• Provide training to employees on the appropriate use of information technology resources.

• Address and document issues through the IT support ticket tracking system and Help Desk inquiries.

• Escalate issues as required.

• Oversee information technology license compliance and alert the supervisor of any potential violations.

• Consistently deliver outstanding customer service to every client.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience in a relevant technical field.

• A minimum of 2-4 years of practical experience in network support or a closely related discipline.

• Experience in designing, configuring, deploying, and maintaining Cisco VoIP and Unified Communications systems.

• Proficient in administering, troubleshooting, and supporting CUCM, Cisco Unity Connection, UCCX, Cisco IM & Presence, and Cisco Expressway.

• Skilled in configuring and troubleshooting protocols (SIP, SCCP, H.323) and voice gateways.

• Capable of managing intricate dial plans, route patterns, partitions, CSS, and call routing.

• Monitor infrastructure performance and resolve call quality issues to ensure a seamless user experience.

• Develop and maintain technical documentation, network diagrams, and operational procedures.

• Provide hands-on technical support and guidance to end-users.

• Demonstrated experience with data/telecommunications equipment, business productivity applications, and a solid track record of ongoing education and learning.

🏝️ Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs).

• 401(k) with employer match and discretionary contribution.

• Group Life Insurance, Long-Term Disability, and Accidental Death & Dismemberment coverage.

• Tuition assistance and reimbursement for licensure/certification.

• Paid Time Off, sick leave, and bereavement leave.

• Referral program offering up to $1,000 per hire!

• Wellness program, including access to an on-site gym at select locations.

• Discounts available at participating retailers.

• Daily pay options available through UKG Wallet for financial flexibility.