IT Systems Engineer II

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Serve as the main systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other essential tools.

• Develop and manage integrations with various platforms and tools.

• Act as a resource for the IT Support team for escalated issues.

• Diagnose intricate technical challenges and create documentation for processes.

• Assess and manage incoming IT Infrastructure requests from the organization.

• Define requirements for SSO and additional integrations.

• Set up SaaS tools and leverage automation to enhance inefficient business workflows.

• Work collaboratively with cross-functional teams to boost efficiency through system design, automation, and AI technologies.

• Oversee data management, security, and legal governance procedures.

• Ensure adherence to security standards such as least-privilege access, patch management, two-factor authentication, and VPN protocols.

• Track system performance and troubleshoot complex issues.

• Engage in on-call rotation for critical components and changes, including change and incident management.

• Lead and participate in technology projects aimed at delivering business value.

• Manage infrastructure systems comprehensively from intake and implementation to ongoing operations and continuous enhancement.

⛳️ Requirements

• Over 5 years of experience in IT systems engineering within a distributed enterprise IT setting.

• Demonstrated experience managing Okta, Google Workspace, Atlassian, GitHub, Claude, and Slack.

• Familiarity with infrastructure as code management using Terraform or GitOps.

• AI-focused mindset; experience in enabling tools like Claude and ChatGPT for team members.

• Skilled in creating automations with Okta Workflows, Jira Automations, and Slack Workflows.

• Solid understanding of identity and access management systems, services, and protocols including SAML, SCIM, LDAP, OAuth2.0/OIDC.

• Some knowledge of scripting languages such as Python and Shell.

• Awareness of security and compliance methodologies and practices.

• Experience with security incident response processes and tools.

• Must be able to work from an eligible location in the United States, Ontario, British Columbia, or the Philippines.

• Willingness to participate in an on-call rotation for critical components and changes.

🏝️ Benefits

• Opportunity for remote work.

• Reasonable accommodations available for individuals with disabilities.

• Equal employment opportunity protections.

• Consideration of qualified candidates with arrest and conviction records in accordance with applicable laws.