IT Systems Engineer I

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Receive and address escalated service requests, incidents, and change requests promptly.

• Troubleshoot line-of-business applications, Microsoft Office, web browsers, DNS, DHCP, ISP, VPN/RDS/Citrix, wireless connections, printers, and other peripherals.

• Execute virus and malware removal, remediate phishing emails, perform virtual server resource adjustments, and reset application passwords.

• Manage Active Directory and Group Policy effectively.

• Operate within Microsoft 365 Partner Center and Entra ID.

• Identify recurring problems and initiate problem tickets accordingly.

• Suggest enhancements for supported hardware and software, focusing on security posture improvements.

• Maintain precise real-time timesheets along with comprehensive troubleshooting and client communication records.

• Participate in the on-call rotation, approximately one week every 3–4 months.

• Undertake additional responsibilities as necessary.

• Resolve intricate technical problems and manage escalated service requests to ensure client success.

• Adhere to the VC3 Way standards and procedures.

⛳️ Requirements

• A minimum of 2 years of relevant technical experience or 1 year of experience as a Service Technician I or II at VC3.

• At least 2 years of experience in managing Windows Services, Microsoft/Office 365, Active Directory, Group Policy Objects, virus and security measures, TCP/IP, DHCP, DNS, Hyper-V, and VMWare.

• CompTIA Network+/A+ certification is highly preferred.

• Microsoft 365 or Azure certifications are strongly encouraged.

• Selected applicants will undergo criminal background checks and department of motor vehicles checks.

• Must comply with Criminal Justice Information Systems (CJIS) requirements after employment.

🏝️ Benefits

• Flexibility with a remote-first approach, including onsite components as needed by the team.

• Paid time off provided by the company.

• Mental health and leave support through the Employee and Family Assistance Program.

• Company-matched 401(k)/RRSP plans.

• Leadership Academy opportunities.

• Monthly educational sessions.

• Mentorship programs available.

• Learning reimbursements offered.

• Internal career fairs to explore opportunities.

• Job shadowing experiences.

• Personalized career-pathing and internal mobility options.

• Autonomy in the workplace and recognition for contributions.

• Open communication and a supportive leadership environment.