IT Systems Engineer

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Oversee daily IT support, managing and resolving helpdesk requests and tickets promptly.

• Take charge of employee onboarding and offboarding, which includes account provisioning, access modifications, and same-day deprovisioning.

• Administer Okta SSO/MFA/SCIM, Google Workspace, Slack, 1Password, and SaaS management tools.

• Manage the laptop fleet using Addigy MDM, which encompasses encryption, patching, configuration, and device lifecycle management.

• Update and maintain the IT knowledge base.

• Handle IT vendor relationships, manage SaaS expenditures, and oversee licenses.

• Implement and document IT controls for PCI DSS Level 1 and SOC 2 compliance programs.

• Maintain compliance tooling for Oneleet and actively monitor findings.

• Assist in security incident response efforts, including device scans, account lockdowns, and evidence gathering.

• Respond to security questionnaires, cyber insurance applications, and vendor security assessments.

• Provide support for basic networking and DNS requirements in collaboration with the Engineering team.

• Lead AI enablement initiatives through training sessions, lunch-and-learn events, and the development of prompt/use-case libraries.

• Collaborate with Customer Success, Sales, and Support teams on AI use cases.

• Develop and maintain internal AI-powered tools and agents.

• Safely connect AI tools to company systems, managing connectors, permissions, and data access.

• Assist in defining and enforcing AI governance policies.

• Monitor AI adoption and its impact within the organization.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).

• Hands-on experience with identity and access management tools such as Okta and Google Workspace.

• Experience in managing devices via an MDM solution.

• Practical knowledge of using AI tools like Claude or ChatGPT for real work applications.

• Strong troubleshooting abilities and the capacity to independently solve technical issues.

• Excellent communication and problem-solving skills coupled with a team-oriented approach.

• Experience with compliance programs such as PCI DSS or SOC 2 is a plus.

• Familiarity with building automations or AI workflows using APIs, scripting, Zapier, or LLM tools is desirable.

• Knowledge of tools like Addigy, Oneleet, Trelica, or Guru is beneficial.

• Experience with incident response or security tools is a plus.

• Foundational understanding of networking, including the configuration and troubleshooting of networks, VPNs, and basic firewall settings is advantageous.

🏝️ Benefits

• Annual bonus component.

• Incentive stock options, subject to the terms of applicable Rinsed plans.

• Reasonable accommodations for qualified individuals with disabilities during the job application process.