IT Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage Azure AD/Entra access requests, which include modifications to group memberships, assignments of access packages, and standard onboarding/offboarding procedures.

• Oversee and renew registered application secrets and SSO/SAML certificates that are nearing expiration.

• Triage and provision access requests for SCIM-based applications.

• Provide support for Atlassian Jira/Confluence group access and regular permission adjustments.

• Take ownership of the intake process and initial documentation for reviews related to new SaaS vendor procurement.

• Carry out software lifecycle activities, such as user provisioning/deprovisioning, license tracking, and renewal notifications.

• Assist with audits related to licenses and costs as part of SaaS cost management initiatives.

• Manage access requests for AI tools, including granting licenses for Claude/Anthropic and requests for Bedrock access.

• Troubleshoot current MCP integrations and support the rollout of AI vendor tools, including SSO/SCIM configuration.

• Create documentation for AI tool procedures and known issues to enhance the self-service knowledge base.

• Implement endpoint management rollout phases using Intune Suite and NinjaOne.

• Apply routine patches and address standard CVE remediation tasks.

• Handle escalated help-desk tickets related to access grants, credential problems, and cross-system troubleshooting.

• Triage escalations, resolve in-scope issues, and refer higher-risk or ambiguous matters to the senior engineer.

• Perform routine changes to MFA and conditional access policies.

• Identify anomalous activities or potential security incidents and support the documented remediation process.

• Collaborate with security, infrastructure, business stakeholders, and service desk teams on implementations, upgrades, integrations, remediation projects, documentation, automation, and process enhancements.

⛳️ Requirements

• A minimum of 2 years of experience in IT support, systems administration, or a comparable identity/access role.

• Proficient understanding of Azure AD/Entra ID, SSO/SAML principles, and basic SCIM provisioning, or a strong willingness to learn quickly.

• Comfortable working within a ticketing system like Jira Service Management and managing multiple requests with competing priorities.

• Familiarity with enterprise SaaS administration, user provisioning, and license management is an advantage.

• Interest in AI tooling and a willingness to learn how to administer enterprise AI platforms, including Claude/Anthropic, Bedrock, and MCP integrations; prior AI-specific experience is not mandatory.

• Excellent written communication skills.

• Capability to act as the primary contact for escalated and sometimes urgent end-user issues.

• Comfortable using or learning AI-supported tools such as ChatGPT and CoPilot.

• A curious, forward-thinking mindset with a willingness to experiment with new technologies.

• Strong analytical and problem-solving abilities, sound judgment, and creativity in crafting solutions.

• Ability to thrive in a fast-paced, high-growth, and rapidly changing environment.

• Effectively work in a remote-first setting, ensuring high-quality virtual interactions with minimal distractions.

• Willingness to travel occasionally for work purposes.

🏝️ Benefits

• Competitive salary.

• Health benefits.

• Dental benefits.

• Vision benefits.

• Autonomy to innovate alongside a supportive team.

• Learning opportunities through involvement in strategic company initiatives and guidance from world-class investors and advisors.

• Remote-first work culture.

• Opportunities for personal and professional growth towards a senior identity/systems engineering position.