IT Systems Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage IT software and services, including but not limited to JumpCloud, Google Workspace (Enterprise), Slack, Zoom, and Confluence/Jira.

• Set up and oversee identity and access for third-party tools and services, including but not limited to Salesforce, Zendesk, RingCentral, and M365.

• Detect and address manual processes through automation tools and initiatives, utilizing APIs to create scalable solutions.

• Investigate, plan, communicate, and execute IT initiatives such as new services or tooling migrations.

• Assist business requests by comprehending stakeholder needs and converting them into effective technical solutions.

• Deliver Tier 2 support to the business and help manage the IT queue as necessary, analyzing root causes, evaluating the impact of issues, owning problems until resolution, and escalating to senior team members when required.

• Create both technical and user-friendly policies and procedures.

• Carry out other duties as assigned.

⛳️ Requirements

• Over 3 years of experience in IT infrastructure or IT support.

• A university degree or college diploma in a recognized technical, vocational, or academic program, or equivalent work experience.

• Experience with implementing SSO, VPNs, and various forms of MFA.

• Familiarity with SSO connectors, including SCIM and JIT provisioning.

• Solid understanding of APIs and automation, with the capability to design and develop solutions.

• Practical experience with centralized IAM and software management tools, as well as IT support systems like Jira Service Management.

• Hands-on experience with JumpCloud (or Okta), Google Workspace (Enterprise), Office 365, and Salesforce.

• Experience utilizing data-driven approaches and metrics to establish priorities, translating stakeholder expectations into technical requirements, and facilitating implementation and feature delivery across an organization.

• Nice to Have: Familiarity with agile workflows and project management methodologies.

🏝️ Benefits

• Remote-first setup for added flexibility

• Home office allowance to create a comfortable workspace

• Top-tier tech: "Office in a box" with all necessary tech equipment

• Half days before public holidays: Enjoy half days before long weekends

• Flexible health and dental plans for families, including mental health support

• Health & personal spending accounts to invest in wellness your way

• Parental leave top-up, because family comes first

• Education assistance reimbursement for courses, conferences, books, and memberships

• Opportunities to learn from industry experts and grow your career

• Weekly Friday huddles to share updates and connect across teams

• Virtual & in-person team-building events to strengthen our culture