IT Systems Administrator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Platform Management: Oversee administrative consoles for enterprise AI tools; manage user provisioning, permission configurations, and security settings.

• License and Expense Oversight: Monitor seat utilization and manage the lifecycle of licenses. Keep track of API usage and monthly expenditures to ensure alignment with the budget.

• Triage and Assistance: Function as the Tier 2/3 escalation point for AI-related help desk inquiries. Prioritize and handle incoming service requests for new AI features or access.

• Vendor Coordination: Act as the main technical liaison for Anthropic and Google, overseeing account health, feature updates, and technical escalations.

• Reporting and Analysis: Provide quarterly insights on platform adoption, ROI, usage patterns, and system performance to stakeholders.

• Process Enhancement: Continuously improve service request forms and automated workflows to optimize the AI onboarding process.

⛳️ Requirements

• Experience: Minimum of 3 years in IT Systems Administration or SaaS Operations.

• Technical Expertise: Strong knowledge of Google Workspace Admin, enterprise SSO/IdP integrations, and AI model deployment platforms.

• Vendor Relations: Demonstrated experience in managing high-touch relationships with Tier 1 software vendors.

• Analytical Competence: Ability to convert raw usage data into actionable insights and executive-level reports.

• Communication Skills: Excellent capability to communicate complex technical AI concepts to non-technical audiences.

🏝️ Benefits

• Pioneering Technology: At Coupa, we are leaders in innovation, utilizing the latest technology to provide our customers with enhanced efficiency and visibility in their spending.

• Collaborative Culture: We emphasize teamwork and collaboration, fostering a culture built on transparency, openness, and a collective commitment to excellence.

• Global Impact: Become part of a company where your contributions have a worldwide, measurable influence on our clients, the business, and one another.