IT Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the administration of SaaS applications, including Microsoft 365 and Google Workspace.

• Act as a level 2/3 escalation point for service desk inquiries regarding core IT applications and services.

• Serve as the hands-on technical lead for the IT team in a fully cloud-based environment.

• Execute major system migrations and consolidations, encompassing Microsoft 365 and Google Workspace transitions.

• Assist the Director of IT and leadership in enhancing service quality and operational efficiency.

• Establish the corporate IT platform as a scalable and responsive business function.

• Create and enforce IT and Service Delivery standards and processes.

• Manage relationships with Managed Service Providers (MSPs), vendors, partners, and internal stakeholders.

• Integrate cybersecurity measures into IT service delivery and oversee cyber risk management.

• Drive initiatives related to mergers and acquisitions and organizational growth.

• Oversee daily operations of IT systems and cloud applications, such as M365, Google Workspace, Adobe, DocuSign, ClickUp, HubSpot, Salesforce, and NetSuite.

• Administer identity services, cloud infrastructure, email routing, domain management, and DNS.

• Implement IT and cybersecurity projects, including cloud tenant migrations, rebranding efforts, and new cybersecurity controls.

• Provide support for frontline service delivery by addressing escalated technical issues.

• Define Standard Operating Procedures (SOPs) for onboarding, offboarding, and IT support.

• Monitor and manage IT hardware and software assets.

• Oversee IT vendor contracts, licensing, subscriptions, usage, and budget management.

• Facilitate change management through effective planning, communication, and project/task management.

• Assist in determining the future IT staffing and operating model, with potential line management of additional technical roles.

⛳️ Requirements

• Bachelor’s degree in IT, Information Systems, or a related discipline.

• Over 5 years of relevant experience in IT administration or end-user support.

• Extensive familiarity with Microsoft 365 and Google Workspace, including practical configuration and administration experience.

• Proficiency in using either Microsoft 365 PowerShell Modules or GAM.

• Significant experience managing or supporting cloud/SaaS applications focused on employee productivity, collaboration, and work management.

• In-depth understanding and experience in implementing technical controls for hardware, cloud services, email, and identity management.

• Experience with Azure/Entra ID, SSO, SCIM, and Google Identity.

• Good knowledge of IT service management concepts and frameworks like ITIL.

• Understanding of cybersecurity detection and prevention controls for information and data protection.

• Conceptual knowledge of privacy and compliance regulations.

• Preferred certifications include Microsoft, Azure, Google, ITIL, or CompTIA.

• Ability to diagnose and resolve technical issues using critical thinking and problem-solving skills.

• Familiarity with outsourced IT operating models and/or MSPs.

• Awareness of IT and cyber risk tolerances in alignment with overall business objectives.

• Exceptional written and verbal communication abilities.

• High personal integrity and ethics, with the capacity to handle confidential matters with professionalism.

• Willingness and ability to adapt to and facilitate organizational change.

• Currently, we are unable to sponsor or transfer employment visas for this position.

🏝️ Benefits

• Competitive salary.

• Flexible working conditions.

• Comprehensive medical, dental, and vision insurance.

• Unlimited paid time off.

• 401(k) plan with company matching contributions.

• Company-paid life and disability insurance.

• Paid parental leave.

• A collaborative workplace culture that promotes autonomy and ownership.

• Employee wellness programs and additional perks.