IT Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for clients via the Service Desk

• Offer remote assistance for desktops, laptops, mobile devices, printers, and other peripheral equipment

• Diagnose and resolve issues related to Microsoft 365, Windows operating systems, Active Directory, and networking

• Provide support for LAN/WAN connectivity and network infrastructure

• Record all tasks completed within the PSA system

• Appropriately escalate complex issues while ensuring a high-quality client experience

• Assist with client onboarding, deployments, and technical projects as necessary

• Support both cloud-hosted and customer-managed environments

• Deliver professional, responsive, and customer-centric service

• Collaborate closely with senior technicians and engineers when escalation is needed

⛳️ Requirements

• Must be located in the United States

• Must reside in the United States, excluding Washington, California, Alaska, Nevada, Colorado, and Oregon

• At least 1 year of experience in a Managed Service Provider (MSP) role required

• Minimum of 1 year of technical support experience

• Familiarity with supporting Microsoft 365

• Experience with supporting Windows desktop operating systems

• Knowledge of Active Directory support

• Proficient in network connectivity support and troubleshooting

• Excellent customer service and communication abilities

• Capability to manage multiple priorities in a fast-paced setting

• Strong troubleshooting and problem-solving skills

• Must have a reliable internet connection and a dedicated workspace for remote work

• CompTIA A+, Network+, or equivalent technical training is preferred

• Experience with ConnectWise Manage or similar PSA platforms is a plus

• Familiarity with ConnectWise Automate, LabTech, or similar RMM tools is preferred

• Knowledge of server hardware, RAID configurations, iLO/DRAC management, backup and disaster recovery solutions, bare metal restores, SSL certificates, domain registrars, and web hosting providers is advantageous

🏝️ Benefits

• Generous reimbursement for eligible courses

• Access to on-demand training

• Contract-to-hire opportunity

• Potential for permanent employment based on performance and business requirements

• Exposure to a diverse range of technologies and environments

• Supportive, collaborative team atmosphere

• Opportunities for career advancement and upward mobility