IT Support Specialist – Lead Instructor

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead the online training for the “IT Support Specialist” program utilizing existing materials.

• Promote learner engagement and foster active participation.

• Modify teaching methods based on feedback and outcomes from learners.

• Oversee and respond to learner interactions and inquiries via MS Teams and other communication platforms.

• Track and manage learner attendance alongside the Assistant Instructor using Canvas LMS.

• Conduct evaluations, grade assignments and assessments, and report data and progress through Generation platforms.

• Analyze learner data, focusing on attendance, assignments, and assessments.

• Identify and implement strategies that cater to the needs of learners.

• Provide effective, rigorous, relevant, and tailored training to adult learners.

• Build strong, trusting relationships with learners, understanding their strengths and challenges.

• Hold office hours and offer other strategic learning opportunities.

• Communicate feedback to the Generation team and apply suggestions to uphold training quality.

• Present regular summaries of learner strengths and challenges.

• Evaluate and provide advice to Generation regarding barriers to learner success and their transition into professional environments.

• Engage in cohort launch activities, including pre-program orientation sessions and collaboration with the delivery team and mentors.

• Attend onboarding sessions prior to cohort launch.

• Mentor and train the Assistant Instructor.

• Participate in program-content upskilling sessions.

⛳️ Requirements

• Minimum of 3 years of industry experience in an IT Support capacity, such as IT Support Specialist or IT Service Desk Analyst.

• Over 2 years of teaching experience.

• Proficiency in English at B2 or C1 level.

• Ability to instruct technical classes in English.

• Strong understanding of programming concepts, including variables, data types, control flow, functions, and Web APIs.

• Comprehensive knowledge of Linux, encompassing SSH, terminal commands, Unix file system permissions, Vim, Grep, Systemd, and Enterprise Linux.

• Solid understanding of general computing principles, including binary and hexadecimal arithmetic, data units, CPU architectures and instruction sets, computer hardware, and cloud computing fundamentals.

• Extensive knowledge of networking concepts, including TCP/IP, packet switching, Ethernet frames, MAC addresses, IP packets, addresses and subnets, TCP, UDP, DNS, and HTTP.

• In-depth understanding of security principles, including passwords, attack surfaces and vulnerabilities, authentication and authorization, firewalls, and NAT.

• Essential experience as a professional adult trainer.

• Strong proficiency in Google Workspace.

• Strong command of MS Teams, including features like whiteboard, polls, and breakout rooms.

• Outstanding written and verbal communication skills.

• Proficient in using online communication tools such as Slack and email.

• Alignment with Generation's mission.

• Interest in the intersection of social and educational initiatives.

• Demonstrated resilience, adaptability, and flexibility.

• Motivation to work with young adults facing employment barriers.

• Ability to work diligently and independently.

• Capacity to thrive in a fast-paced and dynamic work environment.

• Submission of an English resume is required.

🏝️ Benefits

• Work remotely with reliable WiFi access.

• Online training contract available.

• Participation in onboarding sessions.

• Access to upskilling sessions.

• Opportunities to mentor and train the Assistant Instructor.