AV Technician, Helpdesk Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee AV equipment at conferences on-site

• Manage the setup, testing, and support of audio-visual equipment during live events

• Engage with clients to provide exceptional customer service on-site

• Guarantee top-notch AV setup and smooth technical assistance throughout events

• Deliver remote technical support and helpdesk assistance to end users

• Aid in software installations, updates, and basic troubleshooting tasks

• Provide onboarding assistance and technical orientation for new users

• Communicate clearly and professionally with team members to resolve technical issues

• Remain updated on helpdesk best practices, systems, and internal tech tools

• Travel approximately once a month for on-site conferences

• Collaborate across various departments and technologies

⛳️ Requirements

• Valid U.S. entry visa is mandatory

• Demonstrated experience as an AV Technician and/or Helpdesk Support Specialist

• High school diploma or GED is required

• College degree in a related field is preferred

• Proficient English skills in both verbal and written communication are essential

• Excellent interpersonal and client-facing communication abilities

• Proven customer service orientation and a professional demeanor

• Strong organizational and time management capabilities

• Capacity to function effectively in a fast-paced and dynamic setting

• Willingness to travel approximately once a month

• Ability to work across multiple departments and technologies

• Adherence to business-appropriate attire and professional presentation standards

• Resumes and cover letters must be submitted in English

🏝️ Benefits

• Fully remote work environment with occasional travel for on-site conferences

• Paid Time Off available after 90 days, including vacation days, sick leave, and compensatory time

• One Wellness & Wellbeing Day granted each year

• One Floating Holiday available annually

• One Religious Observance Day per year

• Jury Duty Pay provided

• Paid Time Off for Voting

• Paid federal holidays, with early release the day prior

• Summer Fridays

• All travel-related expenses covered for on-site events, including flights, accommodations, and meals