IT Infrastructure Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee the Infrastructure team, providing guidance, mentorship, and performance management.

• Design and implement the enterprise infrastructure roadmap in alignment with business goals and growth strategies.

• Take ownership of infrastructure capacity planning, lifecycle management, and refresh strategies for network and server/compute environments.

• Establish and uphold infrastructure monitoring and observability across network, server, and database environments.

• Execute database administration tasks including backup and recovery, performance tuning, patching, and query optimization.

• Manage resilient and highly available server and network solutions across both on-premises and cloud environments, such as Microsoft Azure, Hyper-V, and Windows Server.

• Handle infrastructure vendor relationships, hardware procurement, maintenance agreements, and managed service providers.

• Define and oversee infrastructure standards, policies, and documentation.

• Collaborate with the Manager of Information Security on establishing infrastructure security standards, addressing vulnerabilities, and ensuring compliance.

• Supervise business continuity and disaster recovery planning, including management and testing of RTO/RPO objectives.

• Work alongside Manufacturing and Engineering teams to support and secure operational technology infrastructure.

• Propel infrastructure automation initiatives to minimize manual tasks and enhance documentation accuracy.

• Lead infrastructure projects from scoping through delivery, managing timelines, resources, and stakeholder communication effectively.

• Provide support for on-call escalations regarding critical infrastructure issues and establish team escalation procedures.

• Supply and manage supporting infrastructure for enterprise applications and ERP platforms such as Sage X3, including server builds, load balancing, storage, high availability, and network connectivity.

• Organize the team in defining standardized BOMs and infrastructure deployment standards for new building developments and site upgrades.

• Direct the endpoint architecture and management strategy, encompassing device lifecycle, imaging and provisioning standards, MDM, patch and update management, and endpoint security posture.

• Champion and participate in Corporate Responsibility initiatives, including Zero Waste, sustainability efforts, social advocacy, and MMAD volunteering opportunities.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience.

• At least 5 years of progressive experience in IT infrastructure engineering, with a minimum of 3 years in a leadership or management role; or 3 years of experience with an advanced degree.

• Extensive knowledge in enterprise network design and administration, including routing, switching, firewalls, wireless, and SD-WAN/ZTNA.

• Strong proficiency with Microsoft server technologies, including Windows Server, Hyper-V, Active Directory, SQL Server, Exchange Online, SharePoint, and Teams.

• Familiarity with cloud infrastructure, particularly Microsoft Azure, including Azure networking and hybrid connectivity.

• Experience managing projects focused on scalability, resilience, and maintainability.

• Preferred experience with storage area network (SAN) devices.

• Previous experience in Manufacturing organizations and operational technology (OT) environments is preferred.

• Proven ability to mentor and develop technical staff while effectively communicating infrastructure strategy to senior leadership.

• Supervisory responsibilities are included in this role.

• This position entails food safety responsibilities.

• Reasonable accommodations may be provided for individuals with different abilities.

• FLSA Status: Exempt.

🏝️ Benefits

• Competitive salary.

• Employer fully covers medical premiums for associates and their families.

• Complimentary Mental Health, Financial Wellness, and Legal Counseling benefits.

• 401K plan with company matching.

• Company-paid Life Insurance.

• Assistance with tuition reimbursement.

• Opportunities for continuous learning.

• Comprehensive parental leave program.

• Care Relief Fund to assist associates in need.

• Associate Assistance Program.

• Paid time off for volunteering.

• Annual pledge of 1% of profits for charitable contributions.

• Partnerships, education, and events promoting Diversity, Inclusion, and Belonging.

• Initiatives focused on Zero Waste and sustainability.

• Opportunities for MMAD volunteering.