IT Support Specialist, 1st Level Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for customers with technical inquiries and product-related issues.

• Receive, evaluate, and manage support requests until they are resolved successfully.

• Offer first-level assistance to customers regarding hardware and software challenges.

• Provide remote support through phone, email, and remote-access tools.

• Identify complex issues and escalate them to second- or third-level support when necessary.

• Record support cases, resolutions, and common issues in the ticketing system and knowledge base.

• Suggest enhancements to support processes and aid in their implementation.

⛳️ Requirements

• Completed vocational training as an IT specialist in system integration or a comparable IT qualification.

• Ideally possess some professional experience in IT, support, key account management, or network and system integration.

• Enjoy engaging with customers and finding suitable solutions in challenging scenarios.

• Capable of articulating technical concepts in a clear and comprehensible manner.

• Maintain a friendly and professional attitude.

• Demonstrate structured problem analysis and the ability to independently acquire new knowledge.

• Willingness to collaborate and actively contribute to the team.

• Excellent command of the German language, both spoken and written.

• Proficiency in English is a plus.

🏝️ Benefits

• Flexible working hours and the option for remote work.

• Part-time or full-time positions available.

• Complimentary lunch provided three times a week.

• An open working culture with short decision-making processes and agile working methods.

• Ample opportunities to shape your role.

• Modern, centrally located offices in Hannover or Plauen.

• Fresh fruit, excellent coffee or tea, and a selection of location-specific beverages.

• Regular team events and outings.

• Bike leasing options.

• Corporate benefits available.

• Options for a company pension plan with employer contributions.

• Numerous opportunities for development and training.

• Possibilities to attend international conferences.