IT Support Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise daily operations, including ticket management and strategic projects, to ensure efficient workflows.

• Promote effective communication and collaboration among IT teams in the APAC region and the United States, optimizing processes and boosting efficiency.

• Set up networks, manage Google Workspaces, and deliver end-user support. Enhance onboarding and offboarding processes to guarantee employees are productive from their first day.

• Advocate for security enhancements, protecting hardware and systems while offering daily hands-on assistance to users and the team to achieve business objectives.

• Optimize vendor relationships by managing both new and existing partnerships. Oversee hardware procurement logistics, shipping/receiving, and repair/upgrades for APAC staff to ensure peak operational efficiency.

⛳️ Requirements

• A minimum of 2 years of experience as an IT Team Leader or Manager is required.

• At least 4 years of IT experience covering diverse areas such as end-user support, security, networks, remote environments, and access management.

• More than 1 year of managerial or project leadership experience is essential.

• Previous experience in IT logistics within the Philippines or the APAC region is preferred.

• Familiarity with a SaaS-focused environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support over 400 team members.

• Experience in providing support for both Mac and Windows environments for end-users.

• Strong creative thinking skills with the ability to foresee challenges without needing additional supervision.

• Exceptional verbal and written communication abilities suitable for both technical and non-technical audiences.

• Highly organized and detail-oriented.

• Proficient in multitasking effectively.

• Competent in making decisions under pressure with minimal supervision.

• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.

• Experience in Information Security, including certifications such as CISM or CISSP, is preferred.

• Must possess a working laptop/PC and reliable internet and backup connection.

• An agile professional who thrives in a fast-paced environment and continually adapts strategies to advance business needs.

🏝️ Benefits

• Career Growth: Opportunities for advancement through mentorship programs, leadership academies, and initiatives to shape company culture and promote DEI.

• Flex Fridays: The ability to customize your 40-hour workweek to enjoy a full or half day off on Fridays.

• Remote-First Culture: The flexibility to work from the comfort of your own home.

• Paid Time Off: Enjoy 14 days of annual paid leave, in addition to all regular Philippine government-declared holidays for relaxation and rejuvenation. Plus, receive an additional 5 days after 1 year.

• Comprehensive Coverage: Full enrollment in Philippine statutory benefits, including SSS, PhilHealth, and HDMF.

• Healthcare: Reimbursement for healthcare to ensure you are adequately covered.

• De Minimis Allowance: A monthly rice subsidy in accordance with government guidelines.

• Wellness Perks: Access to the Headspace app to support your well-being.

• Speaker Series Bonus: Opportunity to present in our monthly speaker series and earn a bonus.