IT Support Engineer – Part-Time

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver remote assistance to users within a Microsoft 365 ecosystem

• Offer support for Outlook, Teams, Office, and Microsoft Defender

• Administer user accounts and permissions

• Troubleshoot everyday IT challenges

• Set up and configure new PCs and software applications

• Provide assistance for email security solutions, specifically Mimecast

• Remotely monitor endpoints using RMM tools, preferably NinjaOne

• Assist in hardware management and procurement

• Document fundamental IT processes

⛳️ Requirements

• Approximately 2-4 years of experience in IT Support, Helpdesk L2, or related positions

• Practical experience in supporting Microsoft 365 environments

• Strong troubleshooting and problem-solving abilities

• Capability to work independently and deliver effective remote support

• Excellent communication skills and a proficient level of English for client interactions

• A proactive and service-oriented mindset

• Familiarity with Mimecast, NinjaOne, or other RMM platforms, Cyber Essentials, Microsoft Defender, or endpoint and device management is advantageous

🏝️ Benefits

• Part-time role - roughly 10 hours per month

• Fully remote position

• Flexible work hours

• International work environment

• Chance to work with contemporary Microsoft-based IT infrastructures