IT Support Engineer – IT Operations, Software & Automation

This is a fully remote position, open to applicants in Bangladesh.

📋 Description

• Oversee and manage cloud environments, business applications, user devices, and associated IT services.

• Deliver technical assistance for hardware, software, connectivity, email, and application-related issues.

• Administer user accounts, permissions, software installations, and system configurations.

• Facilitate employee onboarding and offboarding processes, ensuring access provisioning and secure deactivation.

• Monitor system performance, availability, backups, and readiness for recovery.

• Investigate recurring technical issues and implement proactive solutions.

• Collaborate with service providers to recommend enhancements for reliability and cost-effectiveness.

• Enforce access controls, uphold IT security and remote work policies, and assist with compliance reporting.

• Support backup, recovery, and business continuity strategies.

• Design, test, maintain, and troubleshoot internal applications, scripts, and operational tools.

• Automate repetitive tasks, reporting processes, and data workflows.

• Integrate business applications through APIs and approved methods.

• Maintain spreadsheet formulas, scripts, and connections to operational systems.

• Ensure data accuracy across applications, spreadsheets, and databases.

• Clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational records.

• Manage and update company websites, portals, domains, hosting, email, and digital services.

• Evaluate website features, forms, integrations, and user experiences.

• Configure and maintain company devices and communication applications.

• Keep support logs, task plans, technical records, progress reports, documentation, and user guides up to date.

• Provide training, coordinate technical assignments, escalate risks and dependencies, and facilitate knowledge transfer.

• Resolve support requests within established service levels and deliver validated technical solutions within agreed timelines.

• Ensure secure systems, accurate data, current documentation, reliable availability, and ongoing operational enhancements.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Demonstrated experience in IT support and systems administration.

• Practical knowledge of operating systems, cloud environments, remote desktops, and networking basics.

• Experience in supporting business productivity applications and managing user access.

• Hands-on experience with software development or scripting.

• Capability to develop and troubleshoot API integrations and automated workflows.

• Experience with spreadsheets, formulas, and processing operational data.

• Understanding of software testing, version control, and deployment methodologies.

• Strong problem-solving, documentation, communication, and organizational abilities.

• Capacity to work independently, prioritize tasks, and support both technical and non-technical users.

• Familiarity with cloud infrastructure and remote working setups.

• Knowledge of web technologies, website management, and database systems.

• Experience with scripting languages and spreadsheet automation.

• Understanding of cybersecurity, incident management, and backup and recovery strategies.

• Familiarity with project tracking tools and software release processes.

• Availability during core business hours.

• Ability to perform company work within an approved remote working environment while adhering to security, activity monitoring, and time-tracking policies.

🏝️ Benefits

• Remote working arrangement.

• Monday to Friday, 8:00 AM–5:00 PM Jamaica time (GMT -5).

• Approved remote working environment.

• Occasional support outside normal hours may be required, subject to prior approval and coordination.