IT Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address escalated technical support tickets while providing advanced troubleshooting for hardware, software, and network-related challenges.

• Manage and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.

• Oversee and maintain Windows Server environments, assisting with general system administration tasks.

• Analyze system performance issues to identify root causes, ensuring optimal system reliability.

• Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and various other networking issues.

• Aid in backup and disaster recovery processes to uphold business continuity.

• Keep accurate technical documentation, covering procedures, configurations, and issue resolutions.

• Collaborate with third-party software vendors to resolve intricate technical issues and ensure prompt resolution.

⛳️ Requirements

• 2 to 4+ years of experience in IT Support, including prior experience in a 2nd Line Support role.

• Extensive experience administering Microsoft 365 and Windows Server environments.

• Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.

• Exceptional analytical, troubleshooting, and problem-solving abilities.

• Excellent written and verbal communication skills.

• Self-driven with the capability to work independently in a remote team setting.

• Ability to stay composed under pressure while managing multiple priorities and resolving complex technical issues.

• Desirable: Experience with database troubleshooting.

• Awareness of cybersecurity best practices.

• Experience in supporting SaaS platforms or insurance software applications.

🏝️ Benefits

• Competitive salary based on experience and skill set.

• 100% remote position — work from home anywhere in SA.

• Paid local holidays aligned with the UK business calendar.

• Opportunities for training and professional development.

• Direct collaboration with a supportive UK team — no agency intermediaries.

• Long-term engagement with a stable and growing business.