IT Support Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver daily IT support to end users across various platforms.

• Address issues promptly and efficiently.

• Develop clear and practical self-help resources for colleagues.

• Oversee and maintain the IT asset and contract register.

• Facilitate colleague onboarding and offboarding procedures.

• Assist the broader team with project tasks and significant initiatives.

• Conduct regular maintenance on core platforms.

• Help ensure that systems remain secure and stable.

• Offer hands-on support as the approachable, confident, and supportive representative of IT within Enginuity Group.

⛳️ Requirements

• Exceptional written and verbal communication abilities.

• Capability to establish and sustain positive, effective relationships at all organizational levels.

• Confidence in organizing workload efficiently.

• Experience in managing tickets effectively through an ITSM helpdesk platform such as FreshService, ZenDesk, or ServiceNow.

• Proactive approach to problem-solving.

• Outstanding attention to detail and precision.

• Proficient in Microsoft Office: Outlook, Excel, Word, PowerPoint, and Teams.

• Solid understanding of Windows 11 and Windows Server operating systems, including patching and security.

• Experience in managing users and groups in Entra ID.

• Familiarity with deploying applications and settings via Intune across laptops and mobile devices.

• Experience utilizing RMM tools to provide remote support.

• Experience in creating and supporting sites, managing permissions, and working with iOS devices.

• Experience in deploying iOS devices through Apple Business Manager.

• Azure experience, including VMs and fundamental networking concepts, is desirable but not mandatory.

• Understanding of crucial Cyber Security principles and tools is desirable but not essential.

• Experience in crafting prompts using AI tools such as CoPilot is advantageous but not essential.

• Must reside in England, Scotland, or Wales.

• Must be willing to undertake occasional national travel for quarterly meetings and ad hoc events.

• UK relocation support and visa sponsorship are not available.

🏝️ Benefits

• Remote/home-based working with flexible working options.

• 25 days of annual leave, increasing to 27 days after two years of service.

• Three additional paid days off between Christmas and New Year.

• Option to purchase up to five extra holiday days each year.

• Healthcare cash plan covering up to £995 per year in everyday health expenses.

• Access to trained Mental Health First Aiders.

• Annual free flu vaccination voucher.

• Eyecare vouchers.

• Complimentary wellbeing resources and a wellbeing app.

• 24/7 Employee Assistance Programme helpline.

• Up to eight structured counselling sessions.

• Annual membership fee for a relevant professional body.

• Ongoing support from the Learning & Development team.

• Benefit Hub discount platform.

• Financial wellbeing resources and webinars.

• Life assurance coverage of twice salary.

• Pension contributions of 4.5%.

• Enhanced maternity, paternity, shared parental, adoption, and dependant policies.

• Paid time off for volunteering.

• Reasonable adjustments throughout recruitment and employment.