IT Specialist I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and guarantee the constant availability of the organization’s collaboration tools and directories, which include Google Workspace, Microsoft 365, Slack, and Active Directory.

• Direct the governance and comprehensive lifecycle management of workstations and mobile devices, encompassing operating system management, image standardization, patch deployment, security software adherence, hardware lifecycle management, and obsolescence/depreciation oversight.

• Administer IAM/IdP solutions, ensuring optimal practices for user lifecycle management, access recertification, segregation of duties (SoD), and the RBAC model.

• Provide technical guidance for strategic initiatives within the department and spearhead solution implementations.

• Act as an N3 escalation point for access management and support, addressing complex user infrastructure incidents.

• Lead and engage actively in war rooms to tackle critical incidents.

⛳️ Requirements

• Significant experience in administering and governing Google Workspace, Microsoft 365, and Active Directory environments.

• Extensive background in identity and access management (IAM/IdP).

• Practical experience in centrally managing endpoints and mobile devices through MDM, including image validation, patch deployment, and security compliance.

• Proven track record in providing advanced N3 support and the technical capability to facilitate war rooms.

• Demonstrated experience in managing technical projects and implementing new IT solutions.

• Preferred: experience in managing user lifecycle, RBAC, SoD matrices, and conducting periodic access recertification.

• Preferred: familiarity with IGA and PAM.

• Preferred: experience with IdP/IAM and MDM migration projects; knowledge of JumpCloud is advantageous.

• Preferred: understanding of process automation and scripting (PowerShell, Python, Bash, or Microsoft 365 and Google Workspace APIs).

🏝️ Benefits

• Flash meal and/or food allowance.

• SulAmérica health and dental insurance.

• Transportation allowance for on-site and hybrid roles.

• Extended maternity and paternity leave.

• Childcare assistance.

• Partnerships with Wellhub and Zenklub.

• Education incentive.

• Discounted airfare.

• Partnership with a pet health insurance provider.

• Access to Arco educational materials for employees’ children.

• Partnerships for MBA and postgraduate programs.

• All positions are inclusive of individuals with disabilities.