IT Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Provide tier 1–2 IT support for hardware, software, SaaS applications, and remote connectivity.

• Facilitate employee lifecycle processes, such as onboarding, offboarding, and role transitions.

• Manage identity and access tasks, including provisioning, single sign-on (SSO), and role-based access controls.

• Assist in maintaining the health of the device fleet through mobile device management (MDM), ensuring compliance, endpoint protection, patching, and configuration.

• Address compliance requests for SOC 2, ISO, and HIPAA by collecting evidence, preparing access reviews, and ensuring adherence to controls.

• Keep operational documentation updated and accurate.

• Work collaboratively with teams in People, Security, and Engineering on cross-functional initiatives.

⛳️ Requirements

• Minimum of 3 years of experience in IT support, systems administration, or IT operations, preferably within a remote-first SaaS organization.

• Practical experience with MDM solutions such as Kandji, Jamf, Intune, or similar platforms.

• Familiarity with identity and access management tools (Okta or similar), SSO, and role-based access controls.

• Ability to utilize scripting or workflow automation tools to streamline repetitive tasks.

• Strong troubleshooting abilities on macOS (familiarity with Windows is a plus).

• Exceptional documentation and communication skills.

• Experience in supporting SOC 2, ISO, or HIPAA compliance activities is advantageous.

• Availability during the hours of 8am–5pm on weekdays.

• Successful completion of a background check and verification of employment history.

🏝️ Benefits

• Potential opportunity for full-time employment based on performance and business requirements.