IT Services Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist the IT Service Desk and IAM functions by processing user access requests.

• Manage account permissions while ensuring prompt onboarding and support for internal systems.

• Concentrate on platforms such as PowerSchool, Salesforce, and enterprise email services.

• Engage in a ticket-based environment, managing provisioning-related incidents and requests.

• Evaluate user access requests for systems to determine whether to create or modify accounts.

• Resolve access-related issues and update tickets with progress and resolution information.

• Support onboarding activities and coordinate provisioning needs related to lifecycle events.

• Collaborate with various IT and business teams to address access requirements.

• Document access modifications and adhere to internal security and compliance protocols.

⛳️ Requirements

• Fundamental understanding of IT Service Desk operations.

• Knowledge of account provisioning principles (user accounts, permissions, access control).

• Familiarity with Service Level Agreements (SLAs) and the importance of meeting established response and resolution timelines.

• Capability to adhere to structured processes and workflows.

• Keen attention to detail when managing access requests.

• Effective written and verbal communication skills for collaboration across teams.

• Bachelor’s Degree in a technology-related field (preferred).

• Experience with ticketing systems (e.g., ServiceNow or similar) (preferred).

• Background in supporting enterprise systems such as PowerSchool and Salesforce (preferred).

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.