IT Service Desk Agent, Dutch, French

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver first-line technical assistance to end users

• Receive, log, prioritize, and manage IT support requests

• Troubleshoot issues related to Windows 10/11, Outlook, Microsoft Teams, Microsoft Office, OneDrive, SharePoint, and Citrix

• Collect information and ask pertinent questions to understand symptoms and pinpoint potential root causes

• Evaluate the impact and urgency of incidents and service requests

• Resolve technical problems independently within the defined scope of responsibility

• Escalate unresolved or complex issues to the appropriate support teams

• Track tickets through to resolution and keep users updated on progress

• Document incidents, troubleshooting procedures, and solutions

• Provide clear, professional, and customer-centric support

• Collaborate effectively with colleagues and technical teams

⛳️ Requirements

• Proficiency in both Dutch and French is mandatory

• Good command of the English language

• Prior experience in IT Support, Service Desk, Helpdesk, or a comparable technical support role

• Experience in supporting Windows and Microsoft 365 environments

• Familiarity with ITSM/ticketing systems

• Exposure to Active Directory, Microsoft 365 administration, Exchange, Microsoft Entra ID, or Intune is considered beneficial

• Strong logical and analytical troubleshooting abilities

• Capability to investigate issues and determine potential causes rather than relying solely on predefined scripts

• Excellent communication and interpersonal skills

🏝️ Benefits

• Indefinite employment contract

• Competitive compensation package

• Monthly meal allowance through Ticket Restaurant

• Private health insurance

• 3 additional days off per year

• Remote working opportunity from any location in Greece

• Chance to work in an international IT environment and further enhance your technical skills