Airfreight Agent

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage and supervise airfreight shipments across all branches of the company, covering both domestic and international transport routes.

• Prepare and handle all shipping documentation, such as airway bills and customs paperwork.

• Communicate with shippers, consignees, carriers, and airlines to facilitate seamless transportation.

• Create customs documentation and work closely with customs authorities to guarantee compliance with legal and international trade regulations.

• Keep customers informed about shipment status, address inquiries, and resolve any complaints.

• Track shipments, monitor delays, and troubleshoot transport issues.

• Collaborate with airport handling services, warehouses, and carriers to ensure timely pickups and deliveries.

• Maintain the customer database, document transactions, and generate regular reports on shipment status and performance.

• Provide on-call support during evenings and weekends, approximately once a month.

⛳️ Requirements

• Completed training or education in logistics, freight forwarding, or a related discipline.

• At least 1 year of experience in airfreight or international logistics is advantageous.

• Strong understanding of airfreight and customs regulations.

• Excellent communication skills in both Spanish and English.

• Ability to work independently with a structured and detail-oriented approach.

• A strong team player capable of performing well under pressure.

• Proficient in MS Office and widely-used logistics software.

• Willingness to engage in weekend on-call support, roughly once a month.

🏝️ Benefits

• Flexible work arrangements, including options for remote work.

• Opportunities for learning and professional development.

• A collaborative and innovative work environment.

• Compensation for on-call duties during occasional evenings and weekends.